---
title: Can I upgrade my rate?
description: This needs to be revised with your PMS Account Manager. Once agreed, the administrator who signed up for the Terms and Conditions has to send an email to support@kovena.com with the following informat
---

[Skip to content](https://help.kovena.com/can-i-upgrade-my-rate#main-content)

English

Show submenu for translations

[Contact us](https://help.kovena.com/kb-tickets/new?hsLang=en)

[![logo.png\]](https://help.kovena.com/hs-fs/hubfs/logo.png?width=40&height=40&name=logo.png)](https://kovena.com/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://help.kovena.com/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [FAQs](https://help.kovena.com/?hsLang=en)
2. [Merchant](https://help.kovena.com/merchant?hsLang=en)
3. [Terms and Conditions](https://help.kovena.com/merchant?hsLang=en#terms-and-conditions)

# Can I upgrade my rate?

This needs to be revised with your PMS Account Manager. Once agreed, the administrator who signed up for the Terms and Conditions has to send an email to support@kovena.com with the following information:

 

- PMS or Service used
- Hotel Name
- Admin Name
- Description

We will then request confirmation from your PMS. If the information is complete, we will confirm the change in 24 business hours.

### Can the request be sent from another email?

Unfortunately, the administrator is the only person authorized to change the settings.

- [FAQs](https://help.kovena.com/faqs?hsLang=en#main-content)

    - [Disbursements](https://help.kovena.com/faqs?hsLang=en#disbursements)
- [General](https://help.kovena.com/general?hsLang=en)
- [Merchant](https://help.kovena.com/merchant?hsLang=en#main-content)

    - [Transactions](https://help.kovena.com/merchant?hsLang=en#transactions)
    - [Chargebacks](https://help.kovena.com/merchant?hsLang=en#chargebacks)
    - [Disbursements](https://help.kovena.com/merchant?hsLang=en#disbursements)
    - [My Account](https://help.kovena.com/merchant?hsLang=en#my-account)
    - [Know Your Customer (KYC) Verification](https://help.kovena.com/merchant?hsLang=en#know-your-customer-kyc-verification)
    - [About Kovena](https://help.kovena.com/merchant?hsLang=en#about-kovena)
    - [Terms and Conditions](https://help.kovena.com/merchant?hsLang=en#terms-and-conditions)
- [Partner](https://help.kovena.com/partner?hsLang=en#main-content)

    - [Outages](https://help.kovena.com/partner?hsLang=en#outages)
- [Onboarding](https://help.kovena.com/onboarding?hsLang=en)

[![Chill listening crop-3](https://help.kovena.com/hubfs/kovena-logo-footer.svg "Chill listening crop-3")](http://kovena.com)

Kovena processes payments via the stringent PCI DSS Level 1 standards. Proudly crafted in Australia.

Copyright © 2026, Kovena