---
title: How can a hotel make their business chargeback proof?
description: "A hotel/accomodation can make their business chargeback proof by: Enable 3DS/OTP on Your Account - By requesting to enable the 3D secure feature for their transactions Verification at Check-In - As pa"
---

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# How can a hotel make their business chargeback proof?

A hotel/accomodation can make their business chargeback proof by:

**Enable 3DS/OTP on Your Account -** By requesting to enable the [3D secure](https://19517195.hs-sites.com/en/kovena-knowledge-base/what-is-3d-secure-or-3ds) feature for their transactions

**Verification at Check-In -** As part of your daily operations,

1. Request a **photo ID** that matches the cardholder's name (e.g., passport or driver’s license) and **keep a copy on file**
2. Additionally, have the cardholder sign an **authorisation form** at check-in

These two documents are essential for winning a dispute if an 'unauthorised transaction' claim arises. **This is a standard industry practice**, and legitimate guests will understand its importance.

 

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