---
title: Partner | FAQs
description: Partner
---

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1. [FAQs](https://help.kovena.com/)
2. [Partner](https://help.kovena.com/partner)

# Partner

- [Does the customer get a notification when they are charged?](https://help.kovena.com/does-the-customer-get-a-notification-when-they-are-charged-1)
- [What type of payments does Kovena allow?](https://help.kovena.com/what-type-of-payments-does-kovena-allow)
- [Does Kovena provide POS terminals?](https://help.kovena.com/does-kovena-provide-pos-terminals)
- [How does Kovena compare to the other payment solutions in the market?](https://help.kovena.com/how-does-kovena-compare-to-the-other-payment-solutions-in-the-market)
- [Can accommodations pre-authorize extras such as room service?](https://help.kovena.com/can-accommodations-pre-authorize-extras-such-as-room-service)
- [What’s Kovena’s background?](https://help.kovena.com/whats-kovenas-background)
- [If my PMS, Booking Engine or Channel Manager uses the Kovena PCI Travel Vault, do I still need to pay for PCI Compliance certification?](https://help.kovena.com/if-my-pms-booking-engine-or-channel-manager-uses-the-kovena-pci-travel-vault-do-i-still-need-to-pay-for-pci-compliance-certification)
- [Am I able to whitelabel the Kovena solution?](https://help.kovena.com/am-i-able-to-whitelabel-the-kovena-solution)
- [Can accommodations charge virtual credit cards?](https://help.kovena.com/can-accommodations-charge-virtual-credit-cards)
- [How do I as a PMS or Booking Engine get paid my commission?](https://help.kovena.com/how-do-i-as-a-pms-or-booking-engine-get-paid-my-commission)
- [What reports will I have access to?](https://help.kovena.com/what-reports-will-i-have-access-to)
- [Which card payment methods does Kovena accept?](https://help.kovena.com/which-card-payment-methods-does-kovena-accept)
- [What happens if a guest is offered a travel credit to use at a future date?](https://help.kovena.com/what-happens-if-a-guest-is-offered-a-travel-credit-to-use-at-a-future-date-1)
- [Is there a process for my PMS to detect the input of a stolen credit card?](https://help.kovena.com/is-there-a-process-for-my-pms-to-detect-the-input-of-a-stolen-credit-card)
- [If the property refunds a guest’s card, what is the process and what additional charges are incurred?](https://help.kovena.com/if-the-property-refunds-a-guests-card-what-is-the-process-and-what-additional-charges-are-incurred-1)
- [How often can an accommodation disburse funds into their bank account?](https://help.kovena.com/how-often-can-an-accommodation-disburse-funds-into-their-bank-account-1)
- [How quickly can we onboard a merchant onto Kovena?](https://help.kovena.com/how-quickly-can-we-onboard-a-merchant-onto-kovena)
- [Does a PMS or Booking Engine need multiple integrations for different countries and currencies?](https://help.kovena.com/does-a-pms-or-booking-engine-need-multiple-integrations-for-different-countries-and-currencies)
- [Where can I find the API documentation for Kovena?](https://help.kovena.com/where-can-i-find-the-api-documentation-for-kovena)
- [How quickly can my PMS or Booking Engine integrate with Kovena?](https://help.kovena.com/how-quickly-can-my-pms-or-booking-engine-integrate-with-kovena)
- [What retail fee do you charge travel service providers?](https://help.kovena.com/what-retail-fee-do-you-charge-accommodations)
- [Where can Kovena operate and use its payment solution?](https://help.kovena.com/where-can-kovena-operate-and-use-its-payment-solution)
- [Does the Kovena Booking Engine push or pull reservations?](https://help.kovena.com/does-the-kovena-booking-engine-push-or-pull-reservations)
- [How much can a PMS or booking engine earn by partnering with Kovena?](https://help.kovena.com/how-much-can-a-pms-or-booking-engine-earn-by-partnering-with-kovena)

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## Outages

- [Scheduled Maintenance Notice: Potential Payment Service Disruptions (January & February 2025)](https://help.kovena.com/scheduled-maintenance-notice-potential-payment-service-disruption)

- [FAQs](https://help.kovena.com/faqs#main-content)

    - [Disbursements](https://help.kovena.com/faqs#disbursements)
- [General](https://help.kovena.com/general)
- [Merchant](https://help.kovena.com/merchant#main-content)

    - [Transactions](https://help.kovena.com/merchant#transactions)
    - [Chargebacks](https://help.kovena.com/merchant#chargebacks)
    - [Disbursements](https://help.kovena.com/merchant#disbursements)
    - [My Account](https://help.kovena.com/merchant#my-account)
    - [Know Your Customer (KYC) Verification](https://help.kovena.com/merchant#know-your-customer-kyc-verification)
    - [About Kovena](https://help.kovena.com/merchant#about-kovena)
    - [Terms and Conditions](https://help.kovena.com/merchant#terms-and-conditions)
- [Partner](https://help.kovena.com/partner#main-content)

    - [Outages](https://help.kovena.com/partner#outages)
- [Onboarding](https://help.kovena.com/onboarding)

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