---
title: What happens if a guest is offered a travel credit to use at a future date?
description: What happens if a guest is offered a travel credit to use at a future date?
---

[Skip to content](https://help.kovena.com/what-happens-if-a-guest-is-offered-a-travel-credit-to-use-at-a-future-date-1#main-content)

English

Show submenu for translations

[Contact us](https://help.kovena.com/kb-tickets/new?hsLang=en)

[![logo.png\]](https://help.kovena.com/hs-fs/hubfs/logo.png?width=40&height=40&name=logo.png)](https://kovena.com/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://help.kovena.com/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [FAQs](https://help.kovena.com/?hsLang=en)
2. [Partner](https://help.kovena.com/partner?hsLang=en)

# What happens if a guest is offered a travel credit to use at a future date?

The hotel will keep the original funds set at the original checkout time. The future credit offered by the hotel forms an agreement between the hotel and the guest. Alternatively, the hotel can refund the original transaction and charge the guest again for the future booking.

- [FAQs](https://help.kovena.com/faqs?hsLang=en#main-content)

    - [Disbursements](https://help.kovena.com/faqs?hsLang=en#disbursements)
- [General](https://help.kovena.com/general?hsLang=en)
- [Merchant](https://help.kovena.com/merchant?hsLang=en#main-content)

    - [Transactions](https://help.kovena.com/merchant?hsLang=en#transactions)
    - [Chargebacks](https://help.kovena.com/merchant?hsLang=en#chargebacks)
    - [Disbursements](https://help.kovena.com/merchant?hsLang=en#disbursements)
    - [My Account](https://help.kovena.com/merchant?hsLang=en#my-account)
    - [Know Your Customer (KYC) Verification](https://help.kovena.com/merchant?hsLang=en#know-your-customer-kyc-verification)
    - [About Kovena](https://help.kovena.com/merchant?hsLang=en#about-kovena)
    - [Terms and Conditions](https://help.kovena.com/merchant?hsLang=en#terms-and-conditions)
- [Partner](https://help.kovena.com/partner?hsLang=en#main-content)

    - [Outages](https://help.kovena.com/partner?hsLang=en#outages)
- [Onboarding](https://help.kovena.com/onboarding?hsLang=en)

[![Chill listening crop-3](https://help.kovena.com/hubfs/kovena-logo-footer.svg "Chill listening crop-3")](http://kovena.com)

Kovena processes payments via the stringent PCI DSS Level 1 standards. Proudly crafted in Australia.

Copyright © 2026, Kovena