![logo.png]](https://help.kovena.com/hs-fs/hubfs/logo.png?height=40&name=logo.png){kind=logo}
Merchant
Transactions
- What do I do if I receive an error message “Transaction Declined, contact your Upstream Bank”?
- Can I add a surcharge to my payments?
- Is there a process to detect the input of a stolen credit card?
- What happens if a guest is offered a travel credit to use at a future date?
- Do I still need to set reminders to manually charge a guest’s card at the time a deposit is due?
- Do I have to use the automated payment feature?
- How can I process refunds?
- Can I charge walk-ins?
- Can I charge virtual credit cards?
- Does the customer get a notification when they are charged?
- What is the Void feature and how it works
- If the property refunds a guest’s card, what is the process and what additional charges are incurred?
- What happens if a card payment is declined? How does the hotel operator get notified?
- What is 3D Secure or 3DS?
- How to Operate the Kovena Virtual Terminal
Chargebacks
- How to prevent chargebacks
- What is a chargeback?
- How much will my hotel be charged if there is a chargeback?
- How does Kovena help reduce the amount of chargebacks I incur?
- How does Kovena help prevent chargebacks?
- The background of chargebacks
- Top Reasons for Chargebacks
- The biggest misconception when it comes to Chargebacks
- How can Kovena help with the chargebacks?
- How can a hotel make their business chargeback proof?
Disbursements
- Do I get a notification when funds are disbursed?
- Kovena Transaction and Disbursement Reports
- Hotel Link Pay (HLP) Transaction and Disbursement Reports
- What Exchange Rate does Kovena use?
- Where do I find the disbursement breakdown with the booking ID?
- How do I change my disbursement / payout settings (frequency, timing, currency, etc.)?
- When do I get paid?
- Is there a transfer fee to receive the funds?
- How often can an accommodation disburse funds into their bank account?
- How long does it take an accommodation to receive their money?
My Account
- My company has more than one hotel that we own and operate. Do we need to have separate merchant accounts for each hotel?
- How does Kovena align with my cancellation policy?
- How long does it take to get an account active?
- How can an accommodation sign up?
- What retail fees do you charge accommodations?
Know Your Customer (KYC) Verification
About Kovena
- Does Kovena help me charge no-shows?
- Can an accommodation use Kovena alongside another service provider, giving travellers a choice?
- Does Kovena provide 3-D Secure (two-factor authentication)?
- What are the payment types that Kovena accepts?
- What type of reporting does Kovena provide?
- Which countries do you service?